FAQ

Welcome to your new go-to source for aftermarket auto parts and accessories. GSRetailCarParts.com is committed to bringing you the same competitive prices, better customer service, and a truly superior shopping experience. 

Stick around—we’ve got great things in store for you! 

GENERAL

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Most frequent questions and answers

At present, we collect sales tax for almost all states to comply with the Wayfair state sales tax ruling.

The amount of sales tax depends on the rates in your respective state and district.

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Most frequent questions and answers

GSRetailCarParts.com offers a wide range of payment options to make your shopping experience more convenient. Accepted payment methods include:

  • All Major Credit & Debit Cards: Visa, and MasterCard
  • PayPal

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Most frequent questions and answers

No, we don’t offer print catalogs. We’ve focused our efforts on building an online catalog that’s easy to navigate and paired with a secure shopping cart so you can enjoy a quick, stress-free shopping experience.

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Most frequent questions and answers

You can sign up during the checkout process. You would receive an email to create password for your account.

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Most frequent questions and answers

We understand that the safety of your personal information is important to you, which is why we have taken steps to provide a safe and secure shopping experience. We can guarantee the safety and protection of your sensitive payment information by processing online payments through Braintree, a PayPal service that is Level 1 PCI DSS compliant (the highest level of certification in the industry). For more information, please visit our Privacy Page.

ORDERS

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Most frequent questions and answers
  1. Click on the menu button on the top right-hand corner of the site.
  2. Select “Track Order” from the menu.
  3. If you are logged in to your account, the page will show a list of all your current and past orders. If not, enter your email address and order number, then click “Track Order.”
  4. Once you click “View Order Status,” you will be directed to an “Order Details” page where can find a summary of your order.
  5. Click on “Track Item” and you will be routed to the courier’s tracking page.

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Most frequent questions and answers

Yup! Once your package is shipped out, a tracking number will be sent via email.

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After you place your order, your debit or credit card’s issuing bank will place a temporary authorization hold on your account for the entire amount of your purchase. This is only a pre-authorization and not a charge. You will be charged only when each item of your order ships. As a result, you may see multiple charges as parts can ship from different warehouses for expedited service.

For custom-made products, due to the longer lead times associated with the fulfillment of these orders, you will be charged prior to the expiration of the credit card authorization, regardless of when the merchandise is shipped. In the event we are unable to fulfill an order for a custom-made product, you will receive a refund of the amount charged for such product.

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Most frequent questions and answers

GSRetailCarParts.com only ships within the continental United States.

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Please click here to see our full shipping policy.

RETURNS

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Most frequent questions and answers
Please click here to see our full return policy.

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